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Plate 01

Meridian Freight

One dispatch system replacing two products and a spreadsheet

Meridian booked freight across a transport management product, a customer portal from a different vendor, and a spreadsheet that reconciled the two. We replaced all three with one system. Booking-to-manifest went from a 22-minute median to under four, and the reconciliation step stopped existing.

  • 22 → 4 min

    Median booking-to-manifest time

  • 6% → 0.2%

    Booking mismatch rate after parallel run

  • 11 / week

    Deployments, up from one a month

Sector
Logistics
Run
7 months · Feb–Aug 2025
Stack
.NET 8 · ASP.NET Core · C# · SQL Server 2022 · Azure App Service · Azure Service Bus · React · TypeScript · Bicep · Azure DevOps
Capability
Custom software development · .NET development · Cloud and Azure solutions · DevOps and IT infrastructure
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Index

  • REC·01Logistics2025

    Meridian Freight

    One dispatch system replacing two products and a spreadsheet

    Meridian booked freight across a transport management product, a customer portal from a different vendor, and a spreadsheet that reconciled the two. We replaced all three with one system. Booking-to-manifest went from a 22-minute median to under four, and the reconciliation step stopped existing.

    Run
    7 months · Feb–Aug 2025
    Stack
    .NET 8 · ASP.NET Core · C# · SQL Server 2022 +6
    Impact
    22 → 4 min Median booking-to-manifest time
  • REC·02Healthcare2025

    Northwind Diagnostics

    An AI receptionist that was measured before it was switched on

    Northwind’s eleven collection centres shared a call queue that abandoned 23% of inbound calls at peak. A voice agent now handles 71% of them end to end — booking, rescheduling and results enquiries — and the calls that reach a person reach one faster than they used to.

    Run
    5 months · Mar–Jul 2025
    Stack
    Azure OpenAI · Azure AI Speech · .NET 8 · ASP.NET Core +5
    Impact
    71% Inbound calls handled end to end
  • REC·03Insurance2025

    Portside Insurance

    Eighteen months of modernisation with no feature freeze

    A .NET Framework policy platform with no upgrade path and no one left who wrote it. We moved it a capability at a time behind a routing layer, with the legacy system still serving traffic in the final month, and the product team shipped 63 changes while the programme ran.

    Run
    18 months · Jan 2024–Jun 2025
    Stack
    .NET 8 · ASP.NET Core · C# · SQL Server 2022 +5
    Impact
    0 days Feature freeze across eighteen months
  • REC·04Retail2025

    Aurelia Retail Group

    A storefront rebuilt around the thing that was actually broken

    Aurelia came to us for a redesign. The measurement said the problem was a 4.1-second largest contentful paint on mobile and a checkout that lost people at the delivery step. We fixed those first, and the redesign followed.

    Run
    6 months · Sep 2024–Feb 2025
    Stack
    Next.js · TypeScript · React · .NET 8 +5
    Impact
    4.1s → 1.2s Largest contentful paint, mid-range Android on 4G
  • REC·05Manufacturing2025

    Kanto Manufacturing

    A shop-floor app built for a building with no signal

    Batch numbers were being copied onto paper and typed in at the end of a shift, and the transcription errors were showing up as scrap. The replacement holds a full shift offline and reconciles on reconnect. Scrap attributed to mis-keyed batches fell by two thirds.

    Run
    4 months · Oct 2024–Jan 2025
    Stack
    .NET MAUI · C# · SQLite · ASP.NET Core +4
    Impact
    −67% Scrap attributed to mis-keyed batch numbers
  • REC·06Financial services2024

    Trellis Financial

    A broker portal, with a third of the requested scope removed

    Trellis asked for a broker portal with forty-one features. We built twenty-seven of them. The fourteen we argued out of scope in week three would have cost more than the rest of the build and served under 2% of applications.

    Run
    5 months · Apr–Aug 2024
    Stack
    ASP.NET Core · C# · Entity Framework Core · SQL Server 2022 +4
    Impact
    3.2 → 0.9 days Median application turnaround